JPJ Wants Your Feedback: Help Shape the Future of Its Digital Services

The Road Transport Department (JPJ) is inviting Malaysians to speak up and share their experiences with its digital services through an online survey. Whether you've used the MyJPJ app to renew your licence or simply checked your summons online, JPJ wants to hear how it's doing—and more importantly, how it can improve.

A Push Towards a Smarter, More User-Friendly JPJ

Announced via JPJ's official Facebook page, the department is running this online survey as part of its broader mission to modernize public service delivery. The goal? To ensure their digital platforms are not only efficient but also easy to use, accessible, and inclusive for everyone.

To participate, users can scan a QR code linked in the Facebook post, which leads them straight to the survey form. Once there, you'll be prompted with a series of questions focusing on three key areas: public awareness, user confidence, and acceptance of JPJ's digital offerings.

Understanding What Malaysians Really Need

This isn't just a tick-the-box kind of exercise. JPJ is genuinely trying to dig deeper into what users expect from a modern government service. From the look and feel of their apps, to how seamless the processes are, the department is hoping to get honest insights that will inform a better digital strategy.

All responses will feed into an action plan aimed at making JPJ's systems more streamlined, inclusive, and tailored to what people actually want—rather than what the department thinks they need.

MyJPJ: A Step in the Right Direction

JPJ has already made significant progress in the digital space, particularly with its MyJPJ app, which was officially launched in April 2023. Since then, it has seen a series of improvements—one of the most recent being a feature that lets users convert their Probationary Driving Licence (PDL) into a Competent Driving Licence (CDL) directly within the app.

This update isn't a small one either. It potentially benefits around 2.38 million PDL holders nationwide, giving them the convenience of managing licence upgrades without needing to visit a JPJ counter in person.

Your Feedback Matters

JPJ is clearly aiming to become a more digitally agile public service provider—and this survey is one of the ways they're trying to make sure they're heading in the right direction. So if you've ever thought, "This could be done better," now's your chance to say something.

It's not every day that a government department actively asks for your feedback—so don't let the opportunity pass. Participate in the survey and play a role in helping JPJ shape a smarter, more responsive system for all Malaysians.