healthcare policy

MOH to Insurers: Stop Using Old Letters as Blanket Justifications for Claim Denials

Monday, 01 December 2025

General Information

Malaysia's healthcare financing landscape has been tense lately, and a new directive from the Ministry of Health (MOH) has added fresh clarity to an ongoing debate: insurers and managed care organisations (MCOs) can no longer rely on old MOH letters to justify rejecting or reducing medical claims.

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