If you've ever booked an e-hailing ride and then ghosted your driver like a bad Tinder date, AirAsia Ride has something to say about that. They've rolled out a No-Show Fee of RM15 for passengers who bail on their advance bookings. But before you panic about unexpected charges, here's the good news: the RM15 compensation will be fully covered by AirAsia Ride itself—so passengers won't have to fork out a single sen.
Wait… so I can cancel last-minute and not get charged?
Not exactly! If you don't show up for your ride, the driver gets compensated, but it's AirAsia Ride footing the bill—not you. So technically, it's more like your driver is getting a small "pain and suffering" fee for waiting around, wondering if they've been catfished by a fake booking.
This policy is only for Malaysia. Unlike in other countries where AirAsia Ride operates, Malaysian passengers won't be slapped with the full fare if they miss their ride. (Which is probably a relief—because paying for a ride you didn't take is right up there with subscribing to a gym you never go to.)
So, How Does This Work?
Let's break it down:
- For airport drop-offs: Drivers will wait 15 minutes from your scheduled pick-up time.
- For airport pickups: They'll wait a generous 60 to 90 minutes (which is more patience than most of us have at baggage claim).
Advance Bookings: A Handy Feature (That's Expanding!)
AirAsia Ride's Advance Booking system, first launched in 2023, lets you book a ride up to seven days in advance—a lifesaver if you're planning a trip and don't want to scramble for a ride at the last minute. It initially launched in Kuala Lumpur, Bangkok, and Bali, but Bangkok seems to have dropped out of the game, with Chiang Mai stepping in as the latest city where this feature is available.
How Does It Compare to Grab?
Now, if you're wondering how this stacks up against Grab, here's the lowdown:
- Grab charges RM12 just for scheduling a ride (ouch).
- If you cancel less than an hour before or are over 15 minutes late, you'll have to pay the full fare.
- Meanwhile, AirAsia Ride says, "Relax, we'll cover the RM15 no-show fee for now."
Final Thoughts: A Win for Drivers and Passengers?
On the bright side, this new policy means drivers won't feel completely shortchanged when someone ghosts them. And for passengers? Well, as long as you cancel in time and show up when expected, you won't be affected.
So, next time you book a ride, set a reminder, don't leave your driver hanging, and most importantly—be on time! Because while AirAsia Ride might be covering your no-show fee now, who knows? If too many people abuse the system, they might just pass that cost back to the passengers. And then we'd all be paying for rides we never took.
Wouldn't that be the ultimate plot twist?
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