Strengthening Security for a Safer Mobile Banking Experience - CIMB Bank is stepping up its online banking security with a new update for its CIMB OCTO mobile app. Starting 6 October 2025, users — both new and existing — will need to complete electronic Know Your Customer (eKYC) verification when logging into the app for the first time.

This move applies whenever you activate the app on a new device or after performing a factory reset. It's part of CIMB's ongoing effort to make digital banking safer and to comply with regulatory measures aimed at fighting the surge in online scams and fraudulent account takeovers across Malaysia's banking sector.

Why CIMB Is Introducing eKYC

Over the past few years, Malaysian banks have faced growing challenges from cybercriminals using sophisticated phishing schemes, fake apps, and social engineering tactics. To counter this, Bank Negara Malaysia (BNM) has been encouraging financial institutions to strengthen customer authentication and verification processes.

CIMB's eKYC rollout is part of that broader initiative. By adding a layer of biometric and document-based identity verification, CIMB ensures that only legitimate users can activate or re-activate the app — even if their device or credentials have been compromised.

How the New Process Works

When you perform your first-time login on the CIMB OCTO app after 6 October 2025, here's what you can expect:

Currently, MyKad is the only accepted identification for the eKYC process. Users who rely on other ID types — such as passports, MyPR, or MyTentera — will need to visit a CIMB branch for manual verification.

What This Means for CIMB Customers

While some may find the new process slightly more time-consuming, the goal is clear: better protection for your accounts. The extra verification and waiting period make it much harder for scammers to register or log in using stolen details.

CIMB has emphasized that the process remains simple and user-friendly, allowing users to complete their verification entirely online without paperwork or physical visits (for MyKad holders).

Where to Get More Help

If you're unsure how to start or face issues during verification, CIMB provides step-by-step guidance directly through the OCTO app interface. You can also contact the CIMB Consumer Contact Centre for personal assistance.

Final Thoughts

CIMB's adoption of eKYC for first-time logins represents another major step toward secure digital banking in Malaysia. With scams and fraudulent attempts becoming more common, measures like this balance convenience with safety — giving customers confidence that their financial accounts are protected by more than just passwords.

As online banking continues to evolve, this kind of digital identity verification is likely to become standard practice across all major Malaysian banks.