BUDI95 Glitch Refunds: What Affected Malaysians Need To Know (Starting 9 October)

If you've been paying the unsubsidised price of RM2.60 for RON95 even though you're eligible for BUDI95, you're not alone. After early rollout hiccups—including brief system outages—some motorists were charged the full price at the pump. The Domestic Trade and Cost of Living (KPDN) Deputy Minister, Datuk Dr Fuziah Salleh, says you can claim the difference back.

Below is a clear, conversational walkthrough of what happened, who can claim, and exactly how to do it—without the jargon.

Quick Summary

What happened: System glitches meant some eligible drivers paid RM2.60 for RON95 instead of the subsidised rate.

The fix: KPDN will refund the difference to affected motorists.

When claims open: 9 October.

Eligible purchase period: Petrol bought at unsubsidised price between 30 September and 31 October.

How to claim: Submit via the Subsidised Petrol Control Scheme (SKPS) website with proof of purchase.

Payout timeline: Within 15 working days after verification.

Businesses: Must register under SKPS and show proof of a fleet card application by 31 October to qualify, with backdated claims allowed from 1 October if receipts are provided.

A Quick Refresher: What's BUDI95?

BUDI95 is the targeted subsidy framework for RON95 petrol, designed to ensure assistance reaches eligible individuals and businesses. At the pump, it should translate to a lower price for those who qualify. The early days of any system can be bumpy; in this case, some outages and verification issues meant a subset of users paid the non-subsidised price. The refund channel is meant to make those users whole—quickly.

Who Can Claim a Refund? Individual motorists

If you're eligible for BUDI95 and paid RM2.60 for RON95 during the affected period (30 September–31 October), you can file a refund claim for the price difference—as long as you have your receipt.

Businesses and fleets

Businesses must:

Register under SKPS, and

Show proof you applied for a fleet card on or before 31 October.

Did you register late? You can still claim backdated from 1 October, provided you submit receipts for those fuel purchases.

When Can You Apply?

Applications open: 9 October

Covers purchases: 30 September–31 October (for individuals; businesses can backdate from 1 October with receipts, once registered and with fleet card proof)

How To File Your Refund (Step-By-Step)

Gather your documents

Fuel receipt(s) clearly showing date, time, station, product (RON95), price, and amount paid.

Your bank account details for the refund.

For businesses: SKPS registration confirmation and fleet card application proof (submitted by 31 October).

Go to the SKPS website

MySUBSIDI KPDN Portal

Look for the refund/claim section when it goes live on 9 October.

Fill in the claim form

Enter your personal or business details.

Upload receipt images/PDFs and any required supporting documents.

Submit and track

After submission, keep your reference number.

Approved refunds will be credited within 15 working days to your bank account.

What Documents Are Considered "Good" Proof?

Original pump receipt with legible details (date, time, station, fuel type, price, total).

E-receipt from card transactions or app transactions, if they include the same details.

For businesses, proof of SKPS registration and fleet card application (on or before 31 October).

Tip: If your receipt is faded or incomplete, add supplementary proof (e.g., bank transaction slip showing the corresponding purchase time and merchant name).

Why Are Businesses Being Reminded To Register?

According to KPDN, only about a quarter of eligible business owners have registered so far—even after outreach efforts (including engagement with taxi associations). Registration ensures your organisation is properly linked to the subsidy mechanism so your fleet card can apply the correct rate and you can make backdated claims from 1 October with receipts.

Common Questions

I didn't know about the issue and I've thrown away my receipt. What now?
Try retrieving digital copies from your payment app, card statements, or email if the station issues e-receipts. If you paid cash, check if the station can reprint a receipt for the same day/time, but this varies by operator.

What if my claim exceeds 15 working days? - Processing times can fluctuate if documents need further verification. Keep your submission reference and contact SKPS if it's substantially delayed.

Can I claim for multiple purchases? - Yes—submit each receipt from 30 September to 31 October (and for businesses, backdated from 1 October with proper registration and fleet card proof).

Need Help?

SKPS Call Centre: 03-8882 5893 / 5894 / 5923 / 6667

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Have your IC/company registration, claim reference, and receipt details ready when you contact them. It speeds things up.

Final Take

Early system glitches are frustrating—especially when they hit your daily essentials. The good news is there's a clear pathway to claim the difference back. Mark 9 October to file your submission, keep your receipts close, and—if you're a business—register under SKPS and show your fleet card application to stay eligible. With complete documents, refunds should land within 15 working days after approval.