Malaysia Blocks Over 2.1 Billion Scam Calls and Messages Since 2022

A Growing Threat That Shows No Signs of Slowing - Online scams in Malaysia have been on the rise, and the numbers are staggering. Since 2022, authorities have managed to block more than 2.1 billion suspicious calls and unsolicited SMS messages—a figure that really drives home just how relentless scammers can be.

Communications Minister Datuk Fahmi Fadzil revealed this in a written parliamentary reply, noting that the effort is part of an ongoing collaboration between the Malaysian Communications and Multimedia Commission (MCMC) and local telcos. Their shared goal: to disrupt scammers before they even get a chance to reach potential victims.

Parliamentary Inquiry Sparks Detailed Update

Fahmi's update came in response to a question from Datuk Siti Aminah Aching (BN–Beaufort), who wanted to know what concrete steps the government is taking to curb online fraud, and how many scam-related websites have been taken down so far.

The reply didn't just cover calls and texts—it also shone a light on the digital battlefield that extends to social media and websites.

Taking Down Fraudulent Content and Websites

Since 2022, the MCMC—working hand-in-hand with social media platforms—has removed 112,734 pieces of fraudulent content. On top of that, seven scam websites have been blocked entirely.

"These actions are in response to public complaints, and they comply with both community guidelines and Malaysia's laws," Fahmi explained.

Stricter Rules for SMS, Online Content, and Messaging Platforms

The fight against scams isn't just about blocking numbers—it's also about closing loopholes.

September 2024: New rules kicked in prohibiting certain SMS content, including hyperlinks asking for personal data and suspicious callback numbers.

Legal Amendments: Section 233(1) of the Communications and Multimedia Act 1998 (Act 588) now clearly states that spreading false content with fraudulent intent is a punishable offence. Offenders can be fined up to RM500,000, jailed for up to two years, or face both penalties.

Holding Messaging and Social Media Platforms Accountable

From January 2025, internet messaging and social media service providers operating in Malaysia must obtain an Application Service Provider (ASP(C)) Class Licence under Act 588.

To guide these platforms, the MCMC rolled out a Code of Conduct for Internet Messaging and Social Media Service Providers in December 2024. This code encourages platforms to put in place policies and features that promote a safer online environment, making it harder for scammers to operate.

A Continuous Battle That Requires Public Vigilance

While the numbers show a strong, coordinated effort, scams are evolving fast. Authorities can block billions of attempts, but scam tactics change daily, meaning the public still needs to stay alert.

The takeaway? Technology and law enforcement can significantly reduce scam exposure, but awareness remains the first line of defence.